Customer Relationship Officers (Walk-In) at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position of:

Job Title: Customer Relationship Officer (Walk-In)
Location: Lagos
Slot: 2
Job Description

• Educate customers on MTN products and services, functionalities, features and competitive advantage.
• Up and Cross sell MTN products and Services (Telemarketing) to grow spend.
• Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
• Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Monitor Accounts as assigned by  partners.
• Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
• Establish and maintain professional business relationship with customers to enhance MTNN's business, image and services.
• Ensure delivery of excellent customer care and service delivery for a first call resolution.
• Ensure sales/service of MTNN products and service tailored to customer need
• Handle cash and routine administrative task for end of day reporting
• Provide hands-on device repairs and query resolution
• Follow through on customer queries ensuring prompt resolution and feedback

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Experience & Training

Minimum Qualification

• B.Sc, BA, B.Ed, B.Eng, B.Tech or HND in relevant discipline

Experience:

• 4 years relevant work experience in the service industry
• 1-2 years' work experience in a call center (Prepaid/Postpaid) environment

Training:

• Basic GSM
• MTN Products & Services
• Relationship Management
• Relevant systems training
• CCBS
• Call center policies, processes and procedures
• Call Center applications, technology and systems training
• Telephone/ physical interaction etiquette

Application Closing Date
21st August, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online